Organisation Culture Lessons from 2020 – Being Flexible
If there is any clear takeaway from last year that we should be taking into 2021, it’s the importance of flexibility for organisations in response to changing circumstances. In terms of processes and workflows, businesses have faced upheaval and change in the past 12 months that could have never previously been imagined. The key to responding to these sweeping changes is maintaining a flexible outlook, balancing relationships, and aligning internal organisation culture. This can be accomplished in a few ways.
According to Forbes, there are four main components to creating a robust and agile work environment, as follows:
Prioritise your relationships
Every company, large or small, is ultimately built around the service to and the connection of people. The relationships you have with clients, employees, and suppliers are everything. Leveraging a quality connection when you need it is much easier than trying to create one from scratch. It’s funny, the more ‘soft’ and people-focused a company is, the more readily and quickly they’re able to move laterally, as trust between employer and employee, business and client, prexists and facilitates change.
Plus, from a cold, hard, economic standpoint loyal customers and current relationships make the bulk of all business sales. Valuing relationships and ensuring you treat your customer right pays dividends down the road by attracting and retaining more high quality clients.
Promote agility within business processes
Culture and values are core to how a company operates. Adopting a nimble and flexible mindset allows your business to pivot more easily when challenging times occur. This by its very nature means fostering creativity within the workplace, as asking someone who’s rigidly expected to stay within their job description to come up with a new business saving idea is not only useless, it’s cruel. Instead foster and reward new modes of thinking and provide time and space for creative ideas. Staring at the blank wall is when all that good stuff happens.
Trust, trust, trust
Expanding on the first point of relationship care, it’s important you trust your people, and give your suppliers, employees and clients reason to trust you and your organisation in return. In trying times, this base level of trust can mean the world of difference in actioning change and receiving proactive support.
Make innovation a core part of how you work
Like creativity, innovation is a mind set. It requires time, effort and resources to set up and get running. Further, it needs to be planned. Ensuring the search for new thought, practices, products, and services has budget and time allocated to it will give your business a fighting edge when situations get hairy, or when a change is needed.
The universal component in all of these culture and process interventions is time and resources. But you’re busy, and that’s understandable. Because people keep asking you for things. You’d love to never hear “the bins weren’t emptied” again. You’re busy managing everything else!
That’s where we come in.
At infoclean, we’re the one stop shop for your office cleaning and COVID sanitation needs. We’re independent and automated, and don’t require hand holding. We’ll stop you from simply being a manager of the mundane and allow you to focus on more important things instead. Contact us for a free quote and experience the infoclean difference.
At infoclean, we’re the one stop shop for your office cleaning and COVID sanitation needs. We’re independent and automated, and don’t require hand holding. We’ll stop you from simply being a manager of the mundane and allow you to focus on more important things instead. Contact us today for a free quote and experience the infoclean difference.